Thank you for purchasing a product from www.naturescrubball.com! We are committed to providing high-quality natural loofahs. If you are not satisfied with your purchase, here is our refund and return policy.

1. Return Eligibility
   You have 14 days from the date you received your product to return it. Refunds and returns are not available if:
   The product has been used or significantly damaged;
   The product packaging has been opened or is missing the original packaging;
   Specific products are not eligible for return due to laws and regulations;
2. Return Process
   If you are eligible for a return, please follow the steps below:
   Contact Customer Service: Please contact us at the following contact information and provide your order number and reason for return.
   Email: primedaysale@naturescrubball.com
   Obtain Return Authorization: We will email specific return instructions and an authorization number upon receipt of your request.
   Packaging the product: Place the product and all its accessories in the original packaging and ensure that they are intact.
   Returning the product: Return the product to our designated address (which will be provided in the authorization email) using tracked mail.
3. Refund Processing
   We will process your refund within 7 working days after receiving the returned product and confirming that it meets the return conditions. The refund will be returned through the payment method you originally used.
4. Shipping Policy
   The return shipping cost is borne by the customer, unless it is caused by our fault (such as sending the wrong product or product quality problems).
   In this case, we will bear the corresponding return shipping costs and provide corresponding discounts in subsequent orders.

Thank you for your support and trust in www.naturescrubball.com! We look forward to providing you with more high-quality natural products in the future.